$24.90
-82.4% vs S&P 12m
Business overview
Customer experience BPO and tech services; iX agent platform attempts AI augmentation.
Direct AI substitution risk on agent voice/chat; defensive valuation acknowledges the structural pressure.
Products
- CX outsourcing
- iX AI platform
Customers (1)
- Enterprises globally
Competitors (2)
- Teleperformance
- TTEC
Composite score
Higher = stronger overall research case
Fundamental47
Technical19
Valuation95
AI relevance25
Risk-adjusted (higher = safer)25
Segment-relative fundamental percentile: 25
Synthetic 1Y price action
Deterministic price series; 50d (yellow) and 200d (orange) MAs shown
3M RS: -31.5%6M RS: -37.0%12M RS: -82.4%Vol30d: 60%DD52w: -59.8%
Financial summary
Curated, illustrative
Revenue
$9.95B
Growth (YoY)
5.4%
Gross margin
34.4%
Operating margin
6.2%
FCF
$517.13M
Capex
$205.21M
Net cash / (debt)
$-5.47B
ROIC
3.2%
Customer conc.
Medium
Valuation
Market cap
$1.52B
Enterprise value
$6.99B
P/E (TTM)
6.0x
Forward P/E
1.9x
EV / Sales
0.7x
EV / EBITDA
5.7x
P / FCF
2.9x
PEG
0.2x
Rule of 40
—
Risks
Severity 1 (low) to 5 (severe)
- 5Agentic call automation
Score components
What drove the composite
Growth42
Profitability37
Cash generation37
Balance sheet58
Moat / AI relevance35
Capital intensity (higher = lighter)79
Customer diversification60
Valuation discipline (dilution)65
Trend (MA50/MA200)5
Momentum (3/6/12m)32
Relative strength15
Realized vol (higher = lower vol)32
Segment peers
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